1. Definitions "Company," "we," "us," "our" means Qube AI Limited, a company registered in England and Wales (Company No. 17139353), registered office Bartle House, Oxford Court, Manchester, United Kingdom, M2 3WQ. "Customer," "you," "your" means the individual or business purchasing services. "Services" means the AI voice agent product, CRM call-logging integration, and associated onboarding and support provided by the Company. "Agent" means the configured AI voice agent deployed for the Customer.
2. Services Provided 2.1 The Company provides a white-label AI voice agent service built on third-party infrastructure, customised to the Customer's business. 2.2 Services include initial onboarding, agent configuration, CRM call-logging, and ongoing support as set out in the Customer's selected plan. 2.3 The Company reserves the right to update or change underlying third-party infrastructure providers at its discretion, provided service quality is not materially degraded.
3. Pricing and Payment 3.1 The Company offers the following subscription tiers:
Gold: £197 per month (or £1,970 paid annually in a single upfront payment, equivalent to 10 months)
Platinum: £297 per month (or £2,970 paid annually in a single upfront payment, equivalent to 10 months)
Diamond: £597 per month (or £5,970 paid annually in a single upfront payment equivalent to 10 months)
3.2 All prices are exclusive of VAT unless stated otherwise. 3.3 Payment is collected via Stripe at the point of purchase. Monthly subscriptions are billed automatically on the same date each month from the initial purchase date. Annual subscriptions are billed as a single upfront lump sum. 3.4 Failure to collect payment on the due date may result in suspension of Services until payment is received. 3.5 The Company reserves the right to amend pricing with no less than 30 days' written notice to existing customers, effective from the customer's next billing cycle.
4. Term and Cancellation 4.1 Monthly subscriptions continue on a rolling monthly basis until cancelled. 4.2 Annual subscriptions are paid upfront for a 12-month term and are non-refundable except as set out in Clause 5. 4.3 The Customer may cancel a monthly subscription at any time. Cancellation must be submitted in writing (email to [support email]) before the next billing date to avoid being charged for the following cycle. Cancellation requests submitted on or after the billing date will take effect from the cycle
after next. 4.4 No partial-month or partial-year refunds are issued for cancellations made mid-cycle.
5. No Cooling-Off Period / Accelerated Start 5.1 Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, certain customers (including sole traders contracting as individuals) may ordinarily have a 14-day statutory cancellation right. 5.2 By proceeding with purchase, the Customer expressly requests that the Company begin performance of the Services immediately, including configuration of the Agent and engagement of third-party suppliers, and expressly acknowledges and agrees that: (a) the Company incurs supplier costs immediately upon purchase that cannot be recovered; (b) the Customer thereby waives their statutory right to a 14-day cooling-off period to the extent permitted by law; and (c) once onboarding has commenced, no refund will be issued for the current billing period. 5.3 This waiver applies only where the Customer has been clearly presented with and has affirmatively accepted this clause at the point of purchase (e.g., via checkbox), separate from general acceptance of these Terms.
6. Onboarding 6.1 Following purchase, the Company will contact the Customer within 24 hours to schedule an onboarding call, available via phone, Microsoft Teams, or in person (where geographically practical). 6.2 The Customer agrees to provide accurate business information (call-handling processes, business hours, pricing, FAQs) required to configure the Agent effectively. Delays in providing this information may delay go-live. 6.3 Go-live timelines are estimates and not guaranteed, as they depend on Customer responsiveness and third-party platform performance.
7. Customer Obligations 7.1 The Customer is responsible for ensuring call forwarding, phone numbers, and any required third-party account access are correctly configured and maintained on their end. 7.2 The Customer must not use the Services for unlawful, fraudulent, or misleading purposes, or to impersonate any person or business.
7.b Responsible Use of AI and Human Workforce
7b.1 The Company's Services are designed to enhance, support, and improve business operations by assisting with routine communications, reducing missed opportunities, and increasing efficiency. They are not intended to replace human workers whose primary responsibilities involve customer service, reception, administration, or similar roles.
7b.2 The Customer agrees not to purchase or use the Services with the primary purpose of eliminating or replacing existing employees or contractors solely as a cost-saving measure where those individuals would otherwise continue to perform substantially the same duties.
7b.3 If the Company reasonably believes that the Services are being used, or are intended to be used, in a manner inconsistent with the principles set out in this Clause, including where the primary purpose is to replace human staff rather than support or augment them, the Company reserves the right, at its sole discretion, to suspend or terminate the Services with immediate effect. In such circumstances, no refund shall be due for the current billing period.
7b.4 Nothing in this Clause prevents the Customer from using the Services to improve operational efficiency, extend availability outside normal business hours, manage increased demand, support business growth, or automate repetitive administrative tasks, provided such use is consistent with the responsible and ethical deployment of artificial intelligence.
8. Service Availability 8.1 The Company will use reasonable endeavours to ensure the Services are available but does not guarantee uninterrupted access, given reliance on third-party infrastructure outside the Company's direct control. 8.2 The Company is not liable for downtime, errors, or failures caused by third-party providers, internet outages, or telecoms network issues.
9. Intellectual Property 9.1 All intellectual property in the underlying technology, software, prompts, and methodology used to deliver the Services remains the property of the Company (or its licensors). 9.2 The Customer retains ownership of their own business data, branding, and content provided for configuration purposes.
10. Data Protection 10.1 The Company processes personal data in accordance with UK GDPR and the Data Protection Act 2018. 10.2 Data collected (including caller information processed by the Agent) is used solely to deliver and improve the Services and is not sold to third parties. 10.3 Full details of data handling are available in the Company's Privacy Policy at [link]. 10.4 Where the Customer's callers' personal data is processed, the Customer acts as Data Controller and the Company as Data Processor, and the parties agree to enter into a Data Processing Agreement on request.
11. Limitation of Liability 11.1 The Company's total liability arising from or in connection with these Terms, whether in contract, tort, or otherwise, shall not exceed the total fees paid by the Customer in the 3 months preceding the claim. 11.2 The Company is not liable for indirect or consequential losses, including loss of profit, loss of business, or loss of opportunity. 11.3 Nothing in these Terms limits liability for death, personal injury caused by negligence, or fraud, which cannot be excluded by law.
12. Termination 12.1 The Company may suspend or terminate Services immediately if the Customer breaches these Terms, fails to pay outstanding fees, or uses the Services unlawfully. 12.2 On termination, the Customer's outstanding balance becomes immediately due.
13. Confidentiality Both parties agree to keep confidential any non-public business information disclosed during the course of the engagement, except where disclosure is required by law.
14. Variation The Company may update these Terms from time to time. Material changes will be notified to active customers by email no less than 14 days before taking effect.
15. General 15.1 These Terms are governed by the laws of England and Wales, and disputes are subject to the exclusive jurisdiction of the courts of England and Wales. 15.2 If any provision is found unenforceable, the remaining provisions continue in full force. 15.3 Notices under these Terms should be sent to Jacob@qubeai.io or Qube AI, Bartle House, Oxford Court, Manchester, United Kingdom, M2 3WQ