Qube AI - US PRIVACY POLICY
Qube AI
Effective Date: 27/05/2026
Last Updated: 27/05/2026
Qube AI (“Qube AI,” “we,” “our,” or “us”) respects your privacy and is committed to protecting personal information in accordance with applicable federal, state, and local privacy and data protection laws.
This Privacy Policy explains how Qube AI collects, uses, discloses, stores, and protects personal information when individuals:
Visit or interact with our websites;
Submit forms, surveys, quotations, applications, or enquiries;
Communicate with Qube AI;
Interact with AI-powered voice agents, chatbots, or automated systems;
Use or interact with services provided by a business that uses Qube AI;
Participate in customer service, sales, training, quality assurance, or other communications that are processed through Qube AI systems; or
Otherwise interact with Qube AI or services incorporating Qube AI technology.
This Privacy Policy is intended to apply broadly across the United States and to accommodate applicable federal and state privacy requirements, including, where applicable, state comprehensive privacy laws, consumer privacy laws, data security requirements, biometric privacy laws, and laws governing communications and call recording.
Where a specific state or jurisdiction provides additional privacy rights or imposes additional requirements, those rights and requirements will apply to the extent applicable.
1. WHO WE ARE
Qube AI provides AI-powered voice agents, automation, communication, customer engagement, lead management, call analysis, training, reporting, and related software and technology services for businesses.
Depending on the services provided and the relationship between Qube AI and the relevant business or individual, Qube AI may act in different capacities.
Service Provider / Processor
Where Qube AI processes personal information on behalf of a business customer, Qube AI generally acts as a service provider, processor, contractor, or similar role under applicable privacy law.
In those circumstances, the business customer generally determines:
What information is collected;
Why the information is collected;
How the information is used;
How long the information should be retained; and
What instructions Qube AI must follow regarding that information.
Qube AI will process such information in accordance with the applicable agreement, documented instructions, and applicable law.
Business / Controller
Qube AI may act as a business or controller where we independently determine the purposes and means of processing personal information, including in relation to our own website, marketing, account management, service administration, security, and business operations.
For purposes of this Privacy Policy, “personal information” and “personal data” are used interchangeably and generally mean information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked to an individual or household, to the extent defined by applicable law.
Contact
Qube AI
Email: Jacob@qubeai.io
Website: www.qubeai.io
2. INFORMATION WE COLLECT
Depending on how you interact with Qube AI, we may collect the following categories of information.
Information You Provide Directly
This may include:
Name;
Email address;
Telephone number;
Business name;
Job title or professional information;
Postal or business address;
Account information;
Project information;
Survey responses;
Quotation requests;
Appointment information;
Customer service enquiries;
Communication preferences;
Information voluntarily provided during conversations;
Information submitted through forms or websites; and
Other information you choose to provide.
Information Collected Automatically
When you use our websites, applications, or services, we may collect information such as:
IP address;
Browser type;
Device information;
Operating system;
General location information;
Website activity;
Usage information;
Cookies and similar technologies;
Login and authentication information;
System and diagnostic information; and
Information regarding interactions with our services.
Voice, Call and Communication Data
Where Qube AI processes telephone calls, voice interactions, customer service conversations, sales conversations, demonstrations, training calls, or other communications, we may process:
Call recordings;
Voice recordings;
Voice inputs;
Transcriptions;
Call metadata;
Telephone numbers;
Date and time of calls;
Call duration;
Conversation content;
Information provided during the conversation;
AI-generated summaries;
AI-generated classifications;
Quality assurance information;
Performance scores;
Coaching recommendations; and
Other information derived from the conversation.
Depending on the circumstances, voice recordings or other information derived from a person's voice may constitute sensitive or biometric information under certain laws.
Where legally required, appropriate notices and consents will be provided before or during recording or processing.
3. AI VOICE TRAINING AND CALL ANALYSIS
Qube AI may provide AI-powered call analysis and training services.
These services may allow businesses to submit or automatically transmit recorded calls into Qube AI systems for analysis.
Depending on the configuration of the service, Qube AI may use artificial intelligence to evaluate calls against criteria established by the relevant business customer.
These criteria may include:
Tone;
Empathy;
Professionalism;
Listening skills;
Questioning technique;
Use of open or closed questions;
Sales methodology;
Objection handling;
Call structure;
Compliance with internal procedures;
Customer service standards;
Product or service knowledge;
Call outcomes; and
Other customer-defined performance criteria.
Qube AI may generate:
Scores;
Summaries;
Feedback;
Coaching recommendations;
Performance reports;
Quality assurance assessments;
Training recommendations; and
Other analytical outputs.
These outputs may relate to employees, contractors, sales representatives, customer service representatives, customers, prospects, or other individuals participating in the relevant communication.
Where Qube AI provides this functionality to a business customer, the customer is generally responsible for determining whether its use of call recording, monitoring, employee evaluation, AI analysis, and related processing is lawful and appropriately disclosed.
Qube AI will not intentionally use customer call recordings for unrelated purposes or independently repurpose such recordings outside the scope of the applicable agreement or the customer's documented instructions, except where necessary to comply with law, protect our services, or otherwise permitted by applicable law and contract.
4. CALL RECORDING AND MONITORING
Call recording and monitoring laws vary by jurisdiction.
Some jurisdictions require the consent of one party to a communication, while others may require consent from all parties to certain recorded communications.
For example, California law can require the consent of all parties to a confidential communication before it is recorded.
Accordingly, businesses using Qube AI are responsible for determining and implementing appropriate recording notices, consent mechanisms, disclosures, and procedures based on:
The location of the parties;
The nature of the communication;
The purpose of recording;
Applicable federal law;
Applicable state and local laws; and
The configuration of the Qube AI service.
Where Qube AI operates or provides functionality involving call recording, Qube AI may provide configurable disclosure or consent functionality where appropriate.
However, use of Qube AI does not by itself guarantee compliance with every applicable call-recording or communications law.
Customers remain responsible for configuring their systems appropriately and obtaining any notices, permissions, or consents required by law.
5. HOW WE USE PERSONAL INFORMATION
We may use personal information for purposes including:
Providing Services
Operating Qube AI software and services;
Providing AI voice agents;
Processing and analysing calls;
Providing call scoring and training functionality;
Generating reports and summaries;
Managing accounts;
Responding to enquiries;
Providing quotations;
Scheduling appointments;
Providing customer support;
Managing subscriptions and payments; and
Performing services requested by customers.
Business Operations
Maintaining and improving service reliability;
Monitoring system performance;
Detecting and preventing fraud;
Protecting the security of our systems;
Troubleshooting;
Conducting internal administration;
Managing contracts and customer relationships;
Complying with legal obligations; and
Exercising or defending legal rights.
Product Development
Where permitted by applicable law and the applicable customer agreement, we may use information to:
Improve system performance;
Test functionality;
Identify technical issues;
Improve accuracy;
Develop new features; and
Improve the quality and reliability of our services.
Where information is processed on behalf of a customer, Qube AI will generally perform these activities only to the extent permitted by the customer's agreement and instructions.
Marketing
Where permitted by law, we may use contact information to communicate with individuals regarding:
Requested information;
Services;
Product updates;
Events;
Relevant offers; and
Other business communications.
Individuals may opt out of marketing communications at any time.
Marketing communications will be conducted in accordance with applicable federal and state laws.
6. LEGAL BASES AND PERMITTED USES
Depending on the applicable law and circumstances, Qube AI may process personal information based on:
Consent;
Performance of a contract;
Compliance with legal obligations;
Legitimate business purposes or interests, where recognized by applicable law;
Protection of individuals or property;
Security and fraud prevention;
Compliance with legal requests;
Other purposes permitted or required by applicable law.
Where consent is required, we will obtain consent in an appropriate manner.
Withdrawal of consent does not affect processing that occurred before withdrawal or processing that is otherwise permitted by law.
7. INFORMATION PROCESSED THROUGH CLIENT SYSTEMS
Qube AI provides technology and software to businesses (“Clients”).
A Client may use Qube AI to operate:
Websites;
Forms;
Surveys;
Quotation systems;
AI voice agents;
Chatbots;
Customer service systems;
Sales systems;
Call recording systems;
Call analysis systems;
Training systems;
CRM integrations; and
Other automated communication systems.
When you interact with a Client using Qube AI technology, the Client may be responsible for determining the purposes and methods of processing your personal information.
For example, if you call a company that uses a Qube AI voice agent, the company may determine:
Whether your call is recorded;
Whether your call is transcribed;
What information is collected;
How the information is used;
How long it is retained; and
Whether the information is used for customer service, sales, training, quality assurance, or other purposes.
Qube AI may process the information on behalf of that Client as a service provider, processor, contractor, or similar role.
Questions regarding a Client's specific privacy practices should generally be directed to that Client.
8. COMMUNICATIONS AND CONSENT
Providing your telephone number, submitting an enquiry, requesting information, booking an appointment, or interacting with an AI system does not automatically constitute consent to receive marketing calls or messages where separate consent is required by applicable law.
Where Qube AI or a Client sends or initiates communications, the parties will seek to comply with applicable federal and state communications laws.
This may include laws governing:
Telephone calls;
Artificial or prerecorded voice calls;
Autodialed calls;
Text messages;
Marketing communications;
Email communications;
Do-not-call requirements; and
Consumer consent requirements.
Where applicable, individuals may be given the ability to opt out of future marketing communications.
Opting out of marketing communications will not necessarily prevent service-related, transactional, security, or other communications that are legally permitted or necessary to provide a requested service.
9. AI DISCLOSURES
Qube AI provides artificial intelligence-powered systems.
Depending on the service configuration, individuals may interact with an AI-powered voice agent, chatbot, automated system, or other AI technology.
Where required by applicable law or where otherwise appropriate, individuals may be informed that they are interacting with an AI system.
AI-generated outputs, including summaries, scores, classifications, recommendations, and performance assessments, may not always be accurate.
Businesses using Qube AI remain responsible for reviewing AI-generated information before making significant employment, customer, financial, legal, or other decisions where human review is required or appropriate.
10. SENSITIVE AND BIOMETRIC INFORMATION
Certain information may receive additional protection under applicable law.
This may include, depending on the jurisdiction:
Biometric identifiers;
Biometric information;
Voiceprints;
Precise geolocation;
Health information;
Financial information;
Government identifiers;
Information concerning racial or ethnic origin;
Religious or philosophical information;
Information concerning a person's sex life or sexual orientation;
Authentication information; and
Other categories classified as sensitive information by applicable law.
Qube AI will process sensitive or biometric information only as permitted by applicable law and for legitimate purposes associated with the services.
Where a specific jurisdiction requires additional notice, consent, retention requirements, disclosure, or other safeguards for biometric or sensitive information, those requirements will apply.
Qube AI does not intentionally collect biometric information for purposes unrelated to the services being provided.
11. DATA SHARING AND DISCLOSURE
We may disclose personal information to:
Our service providers;
Cloud hosting providers;
AI and technology providers;
CRM platforms;
Communication providers;
Telephony providers;
Analytics providers;
Payment processors;
Security providers;
Professional advisers;
Contractors;
Business partners where appropriate;
Government authorities where legally required; and
Other parties where permitted by applicable law or necessary to provide the requested service.
Where Qube AI processes information on behalf of a Client, disclosures will generally be made in accordance with the applicable customer agreement and the Client's instructions.
We do not sell personal information in exchange for monetary consideration.
Where applicable law defines “sale,” “sharing,” targeted advertising, or similar activities more broadly, Qube AI will comply with applicable requirements and provide required opt-out rights.
12. CALIFORNIA PRIVACY RIGHTS
If you are a California resident and Qube AI is subject to the California Consumer Privacy Act, as amended (“CCPA”), you may have additional rights regarding your personal information.
Depending on the circumstances and applicable exemptions, these rights may include:
The right to know what personal information we collect, use, disclose, or sell;
The right to request deletion of personal information;
The right to request correction of inaccurate personal information;
The right to opt out of the sale or sharing of personal information;
The right to limit certain uses and disclosures of sensitive personal information;
The right to receive equal treatment for exercising privacy rights; and
Other rights provided by applicable California law.
Requests may be submitted using the contact information provided below.
We may need to verify your identity before completing certain requests.
We will not discriminate against you for exercising rights provided by applicable California law.
If you are submitting a request relating to information processed by Qube AI on behalf of one of our Clients, we may refer the request to the relevant Client or assist the Client in responding, as required by applicable law and our agreement with that Client.
Where required, California residents may also use a recognized opt-out preference signal, such as the Global Privacy Control, in accordance with applicable law.
13. TEXAS AND OTHER STATE PRIVACY RIGHTS
Residents of states with applicable comprehensive privacy laws may have additional rights concerning their personal information.
Depending on the applicable jurisdiction, these rights may include:
Accessing personal information;
Confirming whether personal information is being processed;
Correcting inaccurate personal information;
Deleting personal information;
Obtaining a copy of personal information;
Opting out of certain sales or disclosures;
Opting out of targeted advertising;
Opting out of certain profiling or automated decision-making;
Limiting certain processing of sensitive personal information;
Appealing a decision concerning a privacy request; and
Other rights provided by applicable state law.
These rights may vary depending on the individual's state of residence, the nature of the information, the type of business processing the information, applicable exemptions, and the specific state law.
Qube AI will honor applicable privacy rights in accordance with the laws applicable to the individual and the circumstances.
14. EMPLOYEE AND WORKPLACE INFORMATION
Qube AI may process information relating to employees, contractors, sales representatives, customer service representatives, or other workers where a Client uses Qube AI for call recording, training, quality assurance, performance analysis, or related purposes.
Applicable laws may provide employees and workers with privacy rights concerning such information.
The Client using Qube AI is generally responsible for ensuring that its use of employee or worker information complies with applicable employment, workplace monitoring, privacy, biometric, recording, and other laws.
Qube AI will process such information in accordance with the applicable agreement and documented instructions.
15. COOKIES AND TRACKING TECHNOLOGIES
Our websites and services may use cookies, pixels, analytics tools, local storage, and similar technologies.
These technologies may be used for:
Website functionality;
Security;
Analytics;
Performance monitoring;
Personalization;
Understanding website usage;
Advertising; and
Improving our services.
Where required by applicable law, we will provide appropriate notices and obtain consent before using non-essential tracking technologies.
You may also be able to manage cookies through your browser or device settings.
16. DATA RETENTION
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, the applicable customer agreement, or as otherwise permitted or required by law.
Retention periods may depend on:
The nature of the information;
The purpose for which it was collected;
The relationship with the individual;
The Client's instructions;
Contractual requirements;
Legal obligations;
Dispute resolution requirements;
Security requirements; and
Applicable privacy laws.
Call recordings, transcripts, AI-generated scores, reports, and related information may have different retention periods depending on the service configuration and Client requirements.
When information is no longer required, we may delete, anonymize, or securely dispose of it, subject to applicable legal or contractual requirements.
17. DATA SECURITY
Qube AI maintains reasonable administrative, technical, and organizational safeguards designed to protect personal information against:
Unauthorized access;
Unauthorized disclosure;
Loss;
Misuse;
Destruction;
Alteration; and
Other unauthorized processing.
Security measures may include access controls, authentication, encryption, monitoring, logging, vendor controls, and other safeguards appropriate to the nature of the information and services.
However, no internet-based system or method of electronic storage can be guaranteed to be completely secure.
18. INTERNATIONAL DATA TRANSFERS
Qube AI may use service providers or infrastructure located in countries other than the country where an individual resides.
Where personal information is transferred internationally, Qube AI will use appropriate safeguards where required by applicable law.
Such safeguards may include contractual protections, recognized transfer mechanisms, adequacy decisions, or other legally recognized safeguards.
19. CHILDREN'S PRIVACY
Qube AI's services are generally intended for businesses and adults and are not directed toward children.
We do not knowingly collect personal information from children in circumstances where applicable law prohibits such collection without appropriate consent.
If you believe a child has provided personal information to Qube AI inappropriately, please contact us.
20. THIRD-PARTY SERVICES AND WEBSITES
Our websites and services may integrate with or contain links to third-party services.
These third parties may have their own privacy policies and practices.
Qube AI is not responsible for the privacy practices of third-party websites or services that it does not control.
21. PRIVACY REQUESTS
Individuals may contact Qube AI regarding privacy requests, questions, or concerns.
Requests may include, where applicable:
Access requests;
Correction requests;
Deletion requests;
Requests to obtain a copy of personal information;
Opt-out requests;
Requests relating to sensitive personal information;
Appeals of privacy decisions; and
Other requests provided by applicable law.
Contact
Email: Jacob@qubeai.io
We may need to verify your identity before processing certain requests.
Where required by applicable law, we will respond within the applicable statutory timeframe.
If your request concerns information that Qube AI processes solely on behalf of one of our Clients, we may direct your request to the relevant Client or process the request in coordination with that Client.
22. DO-NOT-SELL / DO-NOT-SHARE AND TARGETED ADVERTISING
Qube AI does not sell personal information for monetary consideration.
Where applicable law treats certain disclosures, targeted advertising, or other activities as a “sale” or “sharing,” individuals may have the right to opt out of those activities.
Where required, Qube AI will provide appropriate mechanisms for exercising those rights.
23. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect:
Changes to our services;
Changes to applicable laws;
Changes to our business practices;
Changes to technology; or
Regulatory guidance.
When we update this Privacy Policy, we will publish the revised version and update the “Last Updated” date.
Where required by law, we will provide additional notice of material changes.
24. CONTACT US
If you have questions about this Privacy Policy or Qube AI's privacy practices, please contact:
Qube AI
Email: Jacob@qubeai.io
Website: www.qubeai.io
Qube AI Limited, Bartle House Oxford Court, Manchester M2 3WQ
Important: Nothing in this Privacy Policy limits any privacy right that cannot lawfully be waived under applicable federal, state, or local law.
Where the law of a particular jurisdiction provides greater privacy protection than the practices described in this Privacy Policy, the requirements of that applicable law will control.